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XLA® Pocketbook
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Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is ?No Waste?, ITIL is ?No Chaos?, Agile is ?No Delay?, and XLA is ?No Frustration.?
XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation.
Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM).
XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation.
Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM).
XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
Meer informatie
Pagina's
120 pagina's
Druk
1
Gewicht
157gram
Taal
Onbekend
Verschijningsdatum
april 2023
Uitgever
Van Haren Publishing
Verschijningsvorm
Paperback
Auteur
Formaat
165 x 120 x 10 mm
Taal
Engels
Verschijningsdatum
08-05-2023
ISBN
9789401810005
Verschijningsjaar
2023
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